Shipping policy

Order Processing

•    Please allow up to 24 hours for order processing, subject to product availability and payment confirmation.
•    Once an order is placed, it cannot be modified or cancelled. Please review all details carefully before completing checkout.
•    Orders are shipped from Hyderabad, India. We do not ship on Sundays or national holidays.
•    You will receive an order confirmation email/whatsapp shortly after purchase. If you don’t see it, kindly check your spam/junk folder.
•    In rare cases of high demand, a product may become unavailable after your order is placed. If this happens, a full refund will be processed back to your original payment method. Refunds may take 5–10 business days to reflect in your account.
•    All orders are reviewed by our security team and may be cancelled by Off Gard if deemed necessary.
•    Once dispatched, you will receive a shipping confirmation email with tracking details.
⚠️ Shipping timelines may be longer during special releases, sale periods, or holidays.

Pre-Order Policy
•    Products marked as pre-order will ship once they arrive at our facility.
•    Payment is collected at checkout for all pre-order items.
•    Once placed, pre-orders cannot be modified or cancelled.
•    For any queries, please reach us at contact@offgard.com.

Shipping Methods & Charges

Domestic Orders (Within India)
•    Standard delivery time: 5–7 business days (after order processing).

⚠️ Please note: Shipping times are not guaranteed and do not include the 24-hour processing period.